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SUPPORT.md

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+# ShotScreen Support
+
+## Getting Started
+
+Thank you for using ShotScreen! This page provides support information and frequently asked questions.
+
+## Contact Support
+
+For support inquiries, please email: **info@shotscreen.app**
+
+## Frequently Asked Questions
+
+### How do I grant Screen Recording permission?
+
+1. Open **System Settings** (or System Preferences on older macOS)
+2. Go to **Privacy & Security** → **Screen Recording**
+3. Enable the checkbox next to **ShotScreen**
+4. Restart ShotScreen if needed
+
+### How do I change keyboard shortcuts?
+
+1. Click the ShotScreen icon in the menu bar
+2. Select **Settings** (or press ⌘,)
+3. Go to the **Shortcuts** section
+4. Click on any shortcut to modify it
+
+### Where are my screenshots saved?
+
+By default, screenshots are saved to your **Downloads** folder. You can change this in Settings → General → Save Location.
+
+### How does Scroll Capture work?
+
+1. Press your scroll capture shortcut (default: ⌘⇧S)
+2. Select the area you want to capture
+3. The app will automatically scroll and stitch the images together
+4. Click "Done" when finished
+
+### How do I use the Stash feature?
+
+The Stash is a temporary storage for screenshots and images:
+- Drag any image to the Stash window to add it
+- Drag from Stash to any application to use it
+- Right-click for more options
+
+### How do I remove backgrounds from images?
+
+1. Take a screenshot or add an image to Stash
+2. Drag the thumbnail to reveal the action grid
+3. Drop on "Remove Background"
+4. The app will process the image automatically
+
+### The app doesn't start on login
+
+1. Open Settings
+2. Enable "Launch at Login"
+3. Or add ShotScreen to System Settings → General → Login Items
+
+### How do I extract text from screenshots?
+
+1. Take a screenshot of text
+2. Drag the thumbnail to show the action grid
+3. Drop on "Extract Text" (OCR)
+4. The text will be copied to your clipboard
+
+## System Requirements
+
+- macOS 13.0 (Ventura) or later
+- Screen Recording permission required
+
+## Privacy Policy
+
+ShotScreen respects your privacy:
+- All screenshots are processed locally on your device
+- No data is sent to external servers
+- No analytics or tracking
+- No personal information is collected
+
+## License
+
+If you purchased ShotScreen, your license key was sent to your email. To activate:
+1. Open Settings
+2. Click "Enter License"
+3. Paste your license key
+
+## Troubleshooting
+
+### ShotScreen is not capturing anything
+
+- Ensure Screen Recording permission is granted
+- Restart the app
+- Check if shortcuts conflict with other apps
+
+### Thumbnail doesn't appear
+
+- Check Settings → Thumbnail → "Show thumbnail after capture" is enabled
+- Verify thumbnail display duration settings
+
+### Keyboard shortcuts don't work
+
+- Check for conflicts with other applications
+- Ensure ShotScreen is running (check menu bar)
+- Try resetting shortcuts in Settings
+
+## Version History
+
+See the [Release Notes](https://gitea.example.com/nick/shotscreen/releases) for version history and updates.
+
+## Feedback
+
+We welcome your feedback and feature requests! Please email **info@shotscreen.app**
+
+---
+
+© 2025 Nick Roodenrijs - ShotScreen