114 lines
3.1 KiB
Markdown
114 lines
3.1 KiB
Markdown
# ShotScreen Support
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## Getting Started
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Thank you for using ShotScreen! This page provides support information and frequently asked questions.
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## Contact Support
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For support inquiries, please email: **info@shotscreen.app**
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## Frequently Asked Questions
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### How do I grant Screen Recording permission?
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1. Open **System Settings** (or System Preferences on older macOS)
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2. Go to **Privacy & Security** → **Screen Recording**
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3. Enable the checkbox next to **ShotScreen**
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4. Restart ShotScreen if needed
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### How do I change keyboard shortcuts?
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1. Click the ShotScreen icon in the menu bar
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2. Select **Settings** (or press ⌘,)
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3. Go to the **Shortcuts** section
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4. Click on any shortcut to modify it
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### Where are my screenshots saved?
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By default, screenshots are saved to your **Downloads** folder. You can change this in Settings → General → Save Location.
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### How does Scroll Capture work?
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1. Press your scroll capture shortcut (default: ⌘⇧S)
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2. Select the area you want to capture
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3. The app will automatically scroll and stitch the images together
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4. Click "Done" when finished
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### How do I use the Stash feature?
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The Stash is a temporary storage for screenshots and images:
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- Drag any image to the Stash window to add it
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- Drag from Stash to any application to use it
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- Right-click for more options
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### How do I remove backgrounds from images?
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1. Take a screenshot or add an image to Stash
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2. Drag the thumbnail to reveal the action grid
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3. Drop on "Remove Background"
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4. The app will process the image automatically
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### The app doesn't start on login
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1. Open Settings
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2. Enable "Launch at Login"
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3. Or add ShotScreen to System Settings → General → Login Items
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### How do I extract text from screenshots?
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1. Take a screenshot of text
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2. Drag the thumbnail to show the action grid
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3. Drop on "Extract Text" (OCR)
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4. The text will be copied to your clipboard
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## System Requirements
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- macOS 13.0 (Ventura) or later
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- Screen Recording permission required
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## Privacy Policy
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ShotScreen respects your privacy:
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- All screenshots are processed locally on your device
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- No data is sent to external servers
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- No analytics or tracking
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- No personal information is collected
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## License
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If you purchased ShotScreen, your license key was sent to your email. To activate:
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1. Open Settings
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2. Click "Enter License"
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3. Paste your license key
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## Troubleshooting
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### ShotScreen is not capturing anything
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- Ensure Screen Recording permission is granted
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- Restart the app
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- Check if shortcuts conflict with other apps
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### Thumbnail doesn't appear
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- Check Settings → Thumbnail → "Show thumbnail after capture" is enabled
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- Verify thumbnail display duration settings
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### Keyboard shortcuts don't work
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- Check for conflicts with other applications
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- Ensure ShotScreen is running (check menu bar)
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- Try resetting shortcuts in Settings
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## Version History
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See the [Release Notes](https://git.plet.i234.me/Nick/shotscreen/releases) for version history and updates.
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## Feedback
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We welcome your feedback and feature requests! Please email **info@shotscreen.app**
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---
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© 2025 Nick Roodenrijs - ShotScreen |