shotscreen-support/SUPPORT.md

ShotScreen Support

Getting Started

Thank you for using ShotScreen! This page provides support information and frequently asked questions.

Contact Support

For support inquiries, please email: info@shotscreen.app

Frequently Asked Questions

How do I grant Screen Recording permission?

1. Open System Settings (or System Preferences on older macOS)
2. Go to Privacy & Security → Screen Recording
3. Enable the checkbox next to ShotScreen
4. Restart ShotScreen if needed

How do I change keyboard shortcuts?

1. Click the ShotScreen icon in the menu bar
2. Select Settings (or press ⌘,)
3. Go to the Shortcuts section
4. Click on any shortcut to modify it

Where are my screenshots saved?

By default, screenshots are saved to your Downloads folder. You can change this in Settings → General → Save Location.

How does Scroll Capture work?

1. Press your scroll capture shortcut (default: ⌘⇧S)
2. Select the area you want to capture
3. The app will automatically scroll and stitch the images together
4. Click "Done" when finished

How do I use the Stash feature?

The Stash is a temporary storage for screenshots and images:

• Drag any image to the Stash window to add it
• Drag from Stash to any application to use it
• Right-click for more options

How do I remove backgrounds from images?

1. Take a screenshot or add an image to Stash
2. Drag the thumbnail to reveal the action grid
3. Drop on "Remove Background"
4. The app will process the image automatically

The app doesn't start on login

1. Open Settings
2. Enable "Launch at Login"
3. Or add ShotScreen to System Settings → General → Login Items

How do I extract text from screenshots?

1. Take a screenshot of text
2. Drag the thumbnail to show the action grid
3. Drop on "Extract Text" (OCR)
4. The text will be copied to your clipboard

System Requirements

• macOS 13.0 (Ventura) or later
• Screen Recording permission required

Privacy Policy

ShotScreen respects your privacy:

• All screenshots are processed locally on your device
• No data is sent to external servers
• No analytics or tracking
• No personal information is collected

License

If you purchased ShotScreen, your license key was sent to your email. To activate:

1. Open Settings
2. Click "Enter License"
3. Paste your license key

Troubleshooting

ShotScreen is not capturing anything

• Ensure Screen Recording permission is granted
• Restart the app
• Check if shortcuts conflict with other apps

Thumbnail doesn't appear

• Check Settings → Thumbnail → "Show thumbnail after capture" is enabled
• Verify thumbnail display duration settings

Keyboard shortcuts don't work

• Check for conflicts with other applications
• Ensure ShotScreen is running (check menu bar)
• Try resetting shortcuts in Settings

Version History

See the Release Notes for version history and updates.

Feedback

We welcome your feedback and feature requests! Please email info@shotscreen.app

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© 2025 Nick Roodenrijs - ShotScreen